Our Promise to You
Your Home. Your Expectations.
Our Promise.
Your home deserves more than a cleaning service. It deserves a company that listens, communicates, and stands behind the work we do. Report missed areas or cleaning concerns within 24 hours after your service, and we will arrange to re-clean the affected areas.
Our Promise To You
A Relationship Built on Trust
Inviting someone into your home requires trust. Since 2013, Long Island Maids has cared for homes throughout Long Island by focusing on reliability, communication, and attention to detail.
Our guarantee is not just a policy. It is a reflection of how we want every homeowner to feel: respected, heard, and confident that we will take care of what matters.
We Listen
Your feedback matters. We want to understand what you expect from your cleaning experience.
We Communicate
You always have a local team behind you. Real people who respond and care about your experience.
We Make It Right
If something was missed, we work with you to resolve it. Your satisfaction is how we measure success.
How It Works
A Simple Process
When You Need Us
We hope you never need to use our guarantee. But if something was not right, here is how we make it right.
Review Your Cleaning
After your cleaning is complete, take a moment to walk through your home. Look at the spaces that matter most to you. We want you to feel confident everything has been cared for.
Contact Our Team
If something needs attention, simply reach out within 24 hours. Call, email, or use our online form. Our local team is here and ready to listen.
We Make It Right
We will work with you to find the best solution. Whether that means returning to address specific areas or making adjustments for future visits, your satisfaction is our priority.
Why Homeowners Choose Us
A Company That Stands
Behind Its Work
Our guarantee is one part of a larger commitment to the homeowners we serve.
Consistent Staff
A familiar team caring for your home. They learn your preferences and treat your space with care.
Learn about recurring cleaningQuality Standards
A professional process creates reliable results. Every team member is vetted, trained, and held to our standards.
Meet our teamHomeowner Reviews
See what Long Island homeowners say about their experience. 4.9-star rating from 130+ reviews.
Read reviewsClear Expectations
A Promise Built On Transparency
Every home is unique, and professional cleaning has natural limitations. Our goal is always to deliver the best possible results while being honest about what standard cleaning can achieve.
What Our Guarantee Covers
Our Re-Clean Guarantee covers specific cleaning concerns related to the services included in your booking.
Missed areas included in your service
Tasks that were part of your cleaning but need attention
Cleaning tasks that did not meet expectations
Areas where results did not match what you expected
Concerns reported within 24 hours
Timely feedback helps us address issues quickly
Specific areas needing additional attention
Focused re-cleaning where needed
Focused On Specific Concerns
Our guarantee is designed to address specific concerns. If a particular area or task does not meet expectations, our re-cleaning focuses on those specific items rather than a complete re-cleaning of the entire home.
Setting Realistic Expectations
Some conditions require specialized treatment, repairs, or services beyond standard residential cleaning.
Permanent Stains
Some stains may be permanent or may not be removable through standard cleaning methods. Results depend on the material, age, and severity of the stain.
Hard Water & Mineral Deposits
Heavy hard water buildup or mineral deposits may require specialized treatment beyond standard cleaning services.
Mold & Mildew
Mold or mildew requiring professional remediation is outside the scope of standard cleaning services.
Services Not In Your Booking
Our guarantee applies only to the services and tasks included in your selected cleaning package.
Pre-Existing Damage
Existing scratches, chips, discoloration, deterioration, or damage that existed before cleaning are not covered. When concerns arise, we document conditions and communicate openly.
Concerns After 24 Hours
To provide the best resolution, concerns should be reported within 24 hours of your cleaning.
Pet Odor & Stain Expectations
General Pet Odors & Stains
Pet odor and stain removal can vary significantly depending on severity, materials, and how deeply odors have penetrated surfaces. Because of this, complete odor removal cannot always be guaranteed through standard cleaning.
Cat Urine Contamination
Cat urine that has penetrated flooring, subfloors, padding, or other materials may require professional remediation beyond surface cleaning.
Homes Requiring Specialized Care
Homes with hoarding conditions or extreme levels of dirt, debris, or buildup may require additional planning, multiple visits, or specialized services. Standard guarantee terms may not apply in these situations. We are always happy to discuss your specific needs and create an appropriate plan.
Our Commitment Is To Make It Right
Our Re-Clean Guarantee is focused on action. Rather than refunds, we believe in listening to your concerns and working with you to address specific issues. If a situation cannot be resolved through re-cleaning, we will work together to find a fair solution.
Common Questions
About Our Guarantee
Questions homeowners ask about how we stand behind our work.
What happens if I am not satisfied with my cleaning?
Report missed areas or cleaning concerns by email, text, or phone within 24 hours after your service. We will arrange to re-clean the affected areas as soon as possible, aiming for the same week.
How do I request a re-clean?
Contact us by email, text, or phone within 24 hours after your cleaning. Describe what was missed or did not meet your expectations, and we will schedule a time to return and re-clean those areas.
Does the Re-Clean Guarantee apply to recurring cleaning?
Yes. Our Re-Clean Guarantee applies to every cleaning visit, whether it is your first deep clean or your hundredth recurring visit. Consistency matters, and we stand behind every service.
What does the guarantee cover?
Re-cleaning covers the affected areas within your booked service. It is not an automatic full-home re-clean. We aim to schedule re-cleans within the same week. Refunds are not offered.
Why does Long Island Maids offer this guarantee?
Because trust is earned. Inviting someone into your home is personal. We want you to know that we take that responsibility seriously, and that we are accountable for the work we do.
Ready To Experience A Cleaning Company That Cares?
Get your personalized cleaning quote and discover why Long Island homeowners trust Long Island Maids. Backed by our 24-hour Re-Clean Guarantee.