Questions Before Your First Cleaning
Everything You Should Know Before Welcoming Us Into Your Home
Choosing someone to care for your home is a personal decision. We've answered the questions Long Island homeowners ask most about pricing, services, our cleaning team, and what to expect when you invite us into your home.
Most Asked Questions
Quick answers to what Long Island homeowners want to know most.
How much does house cleaning cost?
Learn how pricing works and get your instant online quote.
View PricingWill I have the same cleaner every time?
Learn how our dedicated cleaner approach builds trust and consistency.
Meet Your Cleaning TeamWhat happens during my first cleaning?
See exactly what to expect before, during, and after your first visit.
What To ExpectWhat if I'm not satisfied?
Learn about our Re-Clean Guarantee.
Our GuaranteePricing & Booking
Clear answers about pricing, scheduling, and starting your cleaning journey.
How much does house cleaning cost on Long Island?
Pricing depends on your home's size, current condition, cleaning frequency, and service type. Recurring cleanings start from $186 per visit. Deep cleanings start from $299, and move-in/move-out services start from $369 due to the additional detail work involved. The best way to see your exact price is to use our online booking form — you'll get an instant quote with no phone call required. For a deeper understanding of what affects cleaning costs, see our <a href="/house-cleaning-cost-long-island/" class="text-primary-600 hover:text-primary-700 font-medium">Long Island cleaning cost guide</a>.
See Pricing Details How do I get a quote?
Use our online booking form. Answer a few quick questions about your home — square footage, number of bedrooms and bathrooms, and the type of cleaning you need. You'll see your exact price instantly. No waiting for callbacks, no sales pressure.
Get Your Price Do you offer recurring cleaning discounts?
Yes. Recurring customers receive our best rates because consistent service allows us to maintain your home more efficiently. Weekly cleanings offer the best value, followed by biweekly and monthly. You also benefit from having the same cleaner learn your home and preferences over time.
Explore Recurring Cleaning Is there a minimum cleaning charge?
Yes, we have minimum service charges that vary by cleaning type. This ensures we can provide the quality and attention your home deserves. Your exact price is always shown before you book — no surprises.
How far in advance should I book?
For recurring service, we recommend booking 3–5 days in advance to secure your preferred day and time. For deep cleanings or move-in/move-out services, 1–2 weeks notice is ideal, especially during busy seasons. That said, we often have same-week availability — just check our online calendar.
What payment methods do you accept?
We accept all major credit cards. Payment is processed after your cleaning is complete. There are no hidden fees or surprise charges — the price you see when booking is the price you pay.
Our Cleaning Services
Understand which cleaning service is right for your home.
What services does Long Island Maids offer?
We offer residential cleaning services for Long Island homes including: Recurring Cleaning (weekly, biweekly, or monthly maintenance), Deep Cleaning (thorough top-to-bottom cleaning), Move-In Cleaning (preparing your new home before you arrive), Move-Out Cleaning (leaving your old home spotless), and Post-Construction Cleaning (specialized cleanup after renovations).
View All Services What is included in a recurring cleaning?
Recurring cleaning covers the essentials to maintain a clean home: dusting surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning kitchen counters and appliances, sanitizing bathrooms, making beds, and general tidying. Your dedicated cleaner learns your preferences over time and focuses on what matters most to you.
Learn About Recurring Cleaning What is included in a deep cleaning?
Deep cleaning goes beyond regular maintenance to address areas that accumulate grime over time: inside appliances, baseboards, light fixtures, door frames, cabinet fronts, detailed bathroom scrubbing, and more. It's ideal for first-time customers, seasonal refreshes, or homes that haven't been professionally cleaned recently. See our <a href="/deep-cleaning-checklist/" class="text-primary-600 hover:text-primary-700 font-medium">room-by-room deep cleaning checklist</a> for a complete breakdown.
Learn About Deep Cleaning What is the difference between recurring cleaning and deep cleaning?
Recurring cleaning maintains your home's cleanliness on an ongoing basis — it's efficient because your home stays consistently clean. Deep cleaning is a thorough, one-time service that addresses built-up dirt in overlooked areas. Many customers start with a deep clean, then transition to recurring service to maintain the results.
Compare Deep vs. Recurring Cleaning Do you offer move-in and move-out cleaning?
Yes. Move-in cleaning prepares your new home before you unpack — we clean inside all cabinets, appliances, and every surface so you start fresh. Move-out cleaning helps you leave your old home in excellent condition, which can help with security deposit returns or sale preparations. See our room-by-room move-out cleaning checklist to know exactly what needs to be cleaned.
Move-Out Cleaning Checklist Do you offer post-construction cleaning?
Yes. Post-construction cleaning is a specialized service for homes after renovation work. Construction dust is much finer than regular household dust and requires specific techniques and equipment — including HEPA filtration — to properly remove. We also handle grout haze, adhesive residue, and protective film removal from new surfaces.
Post-Construction CleaningYour Cleaning Team & Trust
Because choosing someone for your home should feel comfortable.
Who will clean my home?
Your home will be cleaned by a professional member of our local Long Island team. All of our cleaners are employees — not contractors from an app — and have been vetted, trained, and insured. For recurring customers, we assign the same cleaner to your home so they can learn your preferences and deliver consistent results.
Will I have the same cleaner every time?
Whenever possible, recurring customers are matched with the same cleaning professional so they can become familiar with your home, your routines, and the details that matter. If your regular cleaner is ever unavailable due to illness or time off, we'll notify you in advance and send a trained backup who has been briefed on your preferences.
Learn About Our Team Are your cleaners insured?
Yes. We carry $2M in liability insurance coverage. Your home and belongings are protected. We're also bonded for your peace of mind.
Learn About Our Coverage Are your cleaners background-checked?
Yes. Every team member undergoes a thorough background check before joining Long Island Maids. We take the security of your home seriously — you're trusting us with access to your personal space, and we don't take that lightly.
How long has Long Island Maids been in business?
Long Island Maids has been caring for Long Island homes since 2013 — that's 13+ years of experience serving families across Nassau County, Suffolk County, and The Hamptons.
About UsYour Dedicated Cleaning Team
Your Home Has Its Own Routines
Whenever possible, we match recurring customers with the same cleaning professional.
Same Professional, Every Visit
No random strangers — the same trusted face whenever possible
They Learn Your Details
How you like things arranged, where items belong, what matters to you
Real Accountability
A local Long Island company, owner-operated since 2013
The people behind your cleaning




Preparing for Your Cleaning
Simple steps before our team arrives.
Do I need to be home during the cleaning?
No, you don't need to be home. Many of our customers provide entry access via a key, garage code, lockbox, or smart lock. We'll confirm your preferred entry method when you book, and we'll secure your home when we leave.
Do I need to provide cleaning supplies?
No. We bring all of our own professional-grade cleaning supplies and equipment. If you have specific products you'd prefer we use — due to allergies, preferences, or surface requirements — just let us know and we're happy to accommodate.
Should I clean before my cleaner arrives?
You don't need to clean, but a quick tidy-up helps us focus on actual cleaning rather than organizing. Picking up clothes, toys, and personal items from floors and surfaces allows your cleaner to spend more time on detailed cleaning work.
What should I do before my first cleaning?
Before your first visit, we recommend: 1) Decluttering surfaces so we can clean them thoroughly, 2) Securing valuables and sensitive documents, 3) Noting any areas that need special attention or should be avoided, 4) Providing clear entry instructions. Your cleaner will walk through your home with you (if you're present) to understand your priorities.
What if I have pets?
We love pets! Just let us know when booking so your cleaner is prepared. Most pets are fine during cleaning, but if your pet is anxious around strangers or requires special handling, please let us know how you'd like us to proceed. We're also happy to be careful around pet areas and food/water bowls.
During Your Cleaning
What happens while our team cares for your home.
How long does a cleaning take?
Cleaning time depends on your home's size, condition, and the type of service. A typical recurring cleaning for a 2,000 sq ft home takes 2–3 hours. Deep cleanings take longer — often 4–6 hours — because of the additional detail work. We focus on quality, not speed.
What areas of my home do you clean?
We clean all living areas including bedrooms, bathrooms, kitchen, living room, dining room, and hallways. Common areas like entryways and staircases are included. We don't typically clean garages, exterior spaces, or heavily cluttered storage areas, but can discuss custom needs.
View Services Do you clean inside appliances?
For recurring cleanings, we wipe down appliance exteriors. Deep cleanings and move-in/move-out services include interior cleaning of the refrigerator and oven. Interior microwave cleaning is standard for all service types.
Do you do laundry or dishes?
We can load/unload the dishwasher and start a load of laundry if requested. Full laundry service (washing, drying, folding) is not included in standard cleaning but can be arranged for an additional fee.
Quality & Satisfaction
How we maintain quality and stand behind our work.
What if I am not satisfied with my cleaning?
Report missed areas or cleaning concerns by email, text, or phone within 24 hours after your service. We'll arrange to re-clean the affected areas as soon as possible, aiming for the same week. Re-cleaning covers the affected areas within your booked service. Refunds are not offered.
View guarantee details → How do you ensure consistent quality?
Consistency comes from our people and processes. Every cleaner is professionally trained on our methods and standards. Recurring customers have the same cleaner who learns their home. We also maintain open communication — if something needs adjustment, we want to know so we can fix it.
Can I provide feedback after my cleaning?
Absolutely. We welcome feedback — it helps us improve and ensures your cleaner understands your preferences. You can reach us by phone, email, or through our booking system. If there's ever an issue, we'd rather hear about it so we can make it right.
Our Re-Clean Guarantee
Our Re-Clean Guarantee
Report cleaning concerns within 24 hours after service.Our guarantee covers re-cleaning the affected areas.
Service Areas
Where we provide trusted cleaning throughout Long Island.
What areas do you serve?
We serve residential homes throughout Long Island, including Nassau County, Suffolk County, and The Hamptons. From Garden City to Montauk, we've been caring for Long Island homes since 2013.
View Service Areas Do you clean homes in Nassau County?
Yes. We serve communities throughout Nassau County including Garden City, Great Neck, Manhasset, Rockville Centre, Jericho, Syosset, Mineola, and many more.
Nassau County Cleaning Do you clean homes in Suffolk County?
Yes. We serve Suffolk County communities including Huntington, Smithtown, Babylon, Islip, Commack, Dix Hills, Hauppauge, and throughout the region.
Suffolk County Cleaning Do you clean homes in The Hamptons?
Yes. We serve The Hamptons including Southampton, East Hampton, Bridgehampton, Sag Harbor, Montauk, and surrounding areas. We understand the unique needs of seasonal homes and offer services designed for Hamptons homeowners.
Hamptons CleaningChoosing A Cleaning Company On Long Island
Choosing a cleaning company is about more than price. Homeowners want someone reliable, trustworthy, and experienced caring for their personal space.
Long Island Maids has served local homeowners since 2013 with professional residential cleaning services throughout Nassau County, Suffolk County, and The Hamptons. Our team is background-checked, professionally trained, and backed by $2M in liability coverage.
Still Have Questions About Your Home?
Our local team is happy to help you find the right cleaning service for your home.
Ready To Make Your Home Easier To Care For?
Tell us about your home and we'll help you find the right cleaning service.